Placed an order and received it two weeks later, direct from the States. Very happy with my Grip, still a bit new to it, but it's working in nicely.
Oh I did send them an email too about the order, to which I got a reply a week after the grip arrived - they apologised and said they we're having some issues with the web form on there site getting emails stuck in there spam filter.
Still, wouldn't hesitate to order from them again, direct.