Hi, I could do with some advice about a bow that I bought in March. After a couple of weeks, the upper limb cracked in several places - the cracks are in the upper laminate and have caused it to flake off in places.
I contacted the retailer, Red Frog Archery of Irvine, immediately. As it was within 30 days, I asked for a full refund on the basis that I was rejecting the goods as faulty.
The seller is refusing to give a refund, saying that he wants to send the bow back to the manufacturer, and only if they deem it to be a manufacturing issue, will he give me a refund.
I'm 100% sure that the Consumer Rights Act entitles me to a full refund for rejected faulty goods, but the seller is insisting that it's a guarantee claim.
What could the manufacturers possibly determine from seeing the bow? The cracks are clearly stress cracks, evenly spaced on the outer edges of the limb.
Does Red Frog Archery have the right to refuse a refund? They have been really awkward and obstructive so I'm not confident sending my bow to them without an assurance that I'll get my money back, and I certainly don't want to wait while they send it off to Italy!
Any advice would be appreciated.
I contacted the retailer, Red Frog Archery of Irvine, immediately. As it was within 30 days, I asked for a full refund on the basis that I was rejecting the goods as faulty.
The seller is refusing to give a refund, saying that he wants to send the bow back to the manufacturer, and only if they deem it to be a manufacturing issue, will he give me a refund.
I'm 100% sure that the Consumer Rights Act entitles me to a full refund for rejected faulty goods, but the seller is insisting that it's a guarantee claim.
What could the manufacturers possibly determine from seeing the bow? The cracks are clearly stress cracks, evenly spaced on the outer edges of the limb.
Does Red Frog Archery have the right to refuse a refund? They have been really awkward and obstructive so I'm not confident sending my bow to them without an assurance that I'll get my money back, and I certainly don't want to wait while they send it off to Italy!
Any advice would be appreciated.